Returns & refund Policy

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To contact us with any return questions, damages, problems or to make a return, you can contact us at community@5amrunclub.com or at one of the following phone numbers: +972-52-9451579 or (1) 855-666-3550

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation of a transaction by the website user against a refund:

1. Transaction cancellation is subject to the law and in accordance with the transaction cancellation policy as it appears in these regulations and on the website.
2. Only the ordering customer (even if the shipment is addressed to someone else) may cancel in writing subject to and in accordance with the provisions of the law and the above and below.
3. A refund will be given in accordance with the provisions of the law, and according to the means of payment in which the transaction was made, a refund to the credit card will be returned exclusively to the credit card through which the purchase was paid, and in accordance with the schedules of the credit company.
4. Canceling the order before the product or products are sent to the customer (before they leave the site's warehouses) will not incur an additional charge, and the site will return to the customer the amounts he paid for the transaction. A refund will be given in accordance with the provisions of the law.
5. In accordance with the law, the customer may cancel a transaction in one of the ways below: by phone; By registered mail; via e-mail; On the Internet at a dedicated link on the main page by delivering a written notice of the cancellation of the order by any of the means of communication indicated above and detailed in these regulations. In the cancellation notice, the customer must specify his name and ID number, and if the cancellation notice was given by phone - an order number
6. A customer may cancel the transaction and receive a refund starting from the day of making the transaction and up to 14 days from the day of receiving the order, or from the day of receiving the transaction details document as required by law, whichever is later. The customer may choose to return the products in one of the following ways: (1) Gubeina mail; (2) return to the warehouses of the business;
7. It is hereby clarified that with respect to products purchased under "special sale" conditions and/or with benefits, the charge will be made in accordance with the relative discount rate actually given for the product, at the time of purchase, to Doge - when there is a shortage of a product in a special sale of 4 products for NIS 100 the customer will be charged for 3 products, i.e. NIS 75)
8. Notwithstanding the above, and in accordance with the law, a person with a disability, a senior citizen, or a new immigrant may cancel a transaction, within four months from the day it was made, from the day of receiving the product, or from the day of receiving the document detailing the transaction, whichever is later, provided that entering into the transaction includes a conversation between a house the business and the customer as mentioned (including a conversation through electronic communication). The business will be entitled to ask the above customer for a certificate, as specified in the law, proving that she is a person with a disability, a senior citizen or a new immigrant, as the case may be.
9. In the event of a cancellation not due to a discrepancy as defined below, within 14 days of receiving the notice of cancellation, the business will refund that part of the transaction price paid by the consumer, cancel the charge due to the transaction, provide a copy of the charge cancellation notice and collect a cancellation fee at a rate not will exceed 5% of the price of the property subject to the contract or transaction, or NIS 100, whichever is lower.
10. It is not the right of a consumer to cancel a transaction in order to detract from the right of the business to claim its damages in the case of returning products whose value has decreased as a result of a significant deterioration in their condition while they were in the consumer's possession, including in the case of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, that has been damaged, that broke down and/or suffered any damage. Therefore, customers who wish to cancel a transaction are asked to return a product with the label and in its original packaging as much as possible. The customers are also requested, in order to avoid causing damage to the product, to refrain from using the product and to return it without any defect and/or damage of any kind.
11. The right to cancel the transaction will not apply to products listed in the law and among others, in the following cases: a. Products ordered and specially assembled for the consumer due to the order; B. Products that can be recorded, reproduced or duplicated, whose original packaging has been opened by the consumer.
12. Lost products (with a short shelf life). Refunds will not be given for items for which no monetary consideration has been paid, such as gifts.
13. In any case, the business will not bear any responsibility in which the cost exceeds the value of the purchased product, as well as any damage that is not direct and/or consequential damage.
14. The business is not responsible for the use made by the customer and/or the orderer that is not in accordance with the instructions of the manufacturer and/or the business, including the washing instructions and/or any other instruction concerning the use of the products.
15. The user will check the product immediately upon receiving it and inform the company if the product received is damaged or fundamentally different from what appears on the website.
16. Items from the underwear category cannot be returned/exchanged
17. Other products can be returned when they are closed in their original packaging only, and provided that they have not been used.
18. In the event of cancellation due to a defect in the product or a discrepancy between the product and the details provided to the consumer regarding the product or due to the non-delivery of the property or service at the time set for this or another violation of the terms of the contract ("discrepancy"), the business will return, within 14 days From the date of receipt of the notice of cancellation, that part of the transaction price paid by the consumer for the defective product, will cancel the charge due to the transaction, will provide a copy of the charge cancellation notice and will not collect any cancellation fees from the consumer. The customer will notify the company in writing, an inspection will be carried out with the customer and, if necessary, the date for picking up the product will be arranged.